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Frequently Asked Questions

EESH - Home for Prom, Pageants & Party Dresses in Houston
EESH - Locations, Directions & Store Hours
Formal Dress Vendors
Hot Styles @ EESH
EESH - Store Policies
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FAQs
Prom 2005
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Gown by Alyce Designs

You can get maximum information about us if you surf on all these pages of our web site thoroughly.  Still if you have some questions, go through the following which are FAQs.
Q     How should I decide about my size?
        To determine your size please follow the simple instructions: DO NOT measure yourself. Take the measurements of the fullest bulging part of the body.  Normally 3 measurements are needed: bust, waist & hips.  Once the measurements are taken, match it with the size chart of the said company whose dress you want to order.  Keep in mind taking fabric IN while alterations is easy than taking it OUT.  The biggest part of the body has to fit - rest can be altered by your local seamstress.  Almost 99% of our customers need alterations and mostly all can be possibly done by your local seamstress / taylor.
 
Q     Will I need any alterations after I receive the dress?
         Almost 90% of our customers need some kind of alterations.  The straps may need to be adjusted, dress may need hemming, it may need to be taken IN at a certain part of the body - and these kind of alterations could easily be done by your local seamstress.
 
Q    Can you order dresses in any color I want?
        NO.  Only those colors can be ordered in which the manufacturers are making the said dresses.  Manufacturers make a certain style in a few particular colors only.
 
Q    How do you ship?
       Through UPS.
 
Q    Do you mail dresses out of USA?
        NO.  We only mail in USA.
 
Q    Do you accept returns / What is your Policy for Returns?
       Like any other Special Occasion dresses - retail store, we also do not entertain returns / refunds / exchanges.  The dress is a special order and we specially order for you from the manufacturers.  Once the dress is received by us, we closely inspect the dress before we ship it to you.  On the other hand the manufacturers have their own inspectors also to check the flaws in the dress, if any.  Further the dress was ordered on your request in a particular color and size from the manufacturer which thereafter can not be returned.  Our dresses are very reasonably priced.  We do not over price our dresses so that we can bear the cost of returns.  Further more, special occasion dresses are worn only for special occasions.
Thereafter, some customers want to return and get their money back.  So we DON'T do it.  NO REFUNDS / RETURNS / EXCHANGES is our policy (whether you order on line, phone or in the store).
 
Q      What type of Credit Cards do you accept?
         We accept all major Credit cards, including Visa, Master card, Discover Card, American Express, and Debit card .
 
Q      Do you contact us after you have further placed the order for me?
         Within next 48 Hrs we will contact the manufacturer to see whether we can get your dress before your wear date or not.  Then we will, of course, contact you to let you know the details of the expected delivery date.  In case the ship date is too close to your wear date, you have an option to upgrade the shipment.
 
Q      When do you charge on my credit card?
         We charge your credit card when we get an assurance from the manufacturer that we can get the dress within the said time.
 
Q      How fast can I get a dress?
         It all depends on the availability of the size and color requested, in stock.  If it is in stock, we can get it faster; if not, it may take 6 to 8 weeks time to get it.  (Our suggestion is: Do not wait for the last moment, try to order as early as possible, so that we can get your request in time) Please tell us the correct wear date for the dress.  Anyways, we will be in touch with you to confirm everything, then only we will proceed with the order and charge on your card.
 
Q     Do you mail catalogues?
        No, we can not mail a catalogue to you as it increases our expenses.  We aim at giving you a reasonable price for which we can not afford to do this.  Anyways, you may surf on the websites which have all the relative details about the dresses made by different manufacturers.

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Still want to talk to us?  Please call
281-855-3377